SEND home‑to‑school transport
School transport for children and young people with special educational needs and disabilities in Worcestershire and Warwickshire.
- Enhanced DBS checks
- Company vehicles licensed by Wychavon Council
- Wheelchair access by ramp
- More than 50 drivers on the road each day
Prefer to talk it through?
01905 905 504Call or WhatsApp the transport team about a new route or a change to an existing one.
WhatsApp usTell us about the route you need
Start with where passengers need to travel and when the service should begin. Tell us about the people travelling, including any wheelchair space, equipment or passenger assistant needs.
The journey
Collection area, school and travel times. Start date and days of travel.
The passengers
Passenger numbers and accompanying staff. Support, boarding and school handover needs.
Your details
Your contact details and when you need a decision.
Please keep children’s names and medical records out of your first enquiry. Ask our team how to share any sensitive information.
Seating and wheelchair access
Our fleet includes saloon cars with 4 passenger seats, MPVs with 5 and minibuses with 6 to 8. Some minibuses take 2 or 3 wheelchairs. The seating layout needs to allow room for passengers, accompanying staff and any equipment.
Most of our wheelchair-accessible vehicles have a manual ramp. The driver helps with boarding, together with the passenger assistant where one is assigned.
Three examples of seating and access, viewed from above.
Saloon
MPV with passenger assistant
Wheelchair access
- D Driver
- P Passenger
- PA Passenger assistant
- Wheelchair space
- Ramp
Illustrative only. Seating, staffing and access are agreed for each route. Not to scale.
Drivers and passenger assistants
Every driver and passenger assistant must have an enhanced DBS check. Smart Group arranges the check on their behalf.
Routes without an assistant generally carry passengers who can board independently. The driver knocks at the door, takes the passenger to school and returns in the afternoon.
Passenger assistants sit in the back with the passengers. They complete PATS, first aid and behaviour management courses. Drivers are trained through their council licensing, which includes safeguarding.
Children usually keep the same driver and passenger assistant. If one of them is on leave, off sick or has an emergency, a relief driver or assistant covers the journey and we let the family know by WhatsApp or phone.
At school, children are taken to reception or handed over to a member of staff.
On routes with a passenger assistant, if a passenger becomes upset or unwell, the assistant reports it straight away to our office and to the school or parent. We then report it to the council and the parents. On routes without an assistant, the driver reports it to our office, and we let the parents, the school and the council know.
Before the first journey
When the council awards a contract, we assign a driver, a vehicle and, where the route needs one, a passenger assistant. Our office then calls the parent or carer to go through the details, the timings and any questions.
Families meet the driver or assistant before the first journey only if the council asks for it. We tell families about delays, absences and incidents by WhatsApp or phone. We contact the council only when there is something it needs to know about.
Let the transport team know about changes to a passenger’s needs or equipment before their next journey.
Documents for schools and councils
Contact our team about the documents your school or council needs.
Talk to us about school transport
Tell us where passengers need to travel, when you need the service and how to reach you.
Already travelling with us?
Parents and carers can find practical guidance on our parent information page. For anything urgent about an existing journey, call or WhatsApp the office on 01905 905 504.
Visit parent information